liquidation merchandise is sold as-is and that returns are accepted for defective, damaged, incorrect or materially misrepresented products. Change-of-mind returns are not offered.
Freight damage
Freight or transit damage should be noted on the Bill of Lading at delivery and reported promptly. Once a load is signed for clean, a carrier claim may become difficult or unavailable.
Other claims
For issues other than freight damage, the original policy provides a 30-day window from delivery for covered claims.
Covered issues
Wrong load or materially incorrect product/lot.
Material misdescription of condition.
Freight damage that was documented at delivery.
Other issues expressly covered by the published policy.
Where a claim is approved, the original policy states that the seller may resolve it through replacement, partial refund or full refund, depending on the circumstances.
